Contact Information

AU Cheap Smokes Online
Australia’s trusted online platform for premium tobacco products.
We are here to assist you with any questions regarding your orders, delivery, or product information.

Customer Support

Email: info@aucheapsmokesonline.com
Operating Hours: Monday – Sunday, 24 hours

Our customer support team aims to respond to all enquiries within 2–12 business hours.

Order & Delivery Enquiries

For any questions related to your order, tracking, or delivery status, please include the following details when contacting us:

• Your order number
• Your full name
• Your email address or contact number

Providing this information helps us resolve your enquiry as quickly as possible.

Age Verification

In accordance with Australian law, we only sell tobacco products to individuals aged 18 years or older.

You may be required to provide valid photo identification before your order is dispatched or upon delivery.

Feedback

We value your feedback and suggestions.

If you have any comments, product requests, or service concerns, please contact us via email. Your input helps us improve and provide a better experience for all our customers.