Privacy Policy

1. Introduction

AU Cheap Smokes Online (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our products.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal details: name, address, phone number, and email address
  • Age verification details: date of birth or valid photo ID (to confirm you are 18+)
  • Order information: purchase history and payment details (processed securely)
  • Delivery information: shipping address and tracking details
  • Website usage data: IP address, browser type, pages visited, and analytics data

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Verify your age and eligibility to purchase tobacco products
  • Communicate with you regarding orders or enquiries
  • Improve our website and customer experience
  • Comply with legal and regulatory requirements

We do not use your information for direct advertising or unlawful marketing of tobacco products.

4. Data Storage and Security

We store your personal information securely using encrypted systems and trusted third-party service providers.

Access to personal data is restricted to authorised personnel only.

While we take reasonable steps to protect your information, no online system is completely secure. By using our website, you acknowledge and accept this risk.

5. Disclosure of Personal Information

We may share limited personal information only when necessary to:

  • Complete your order (e.g. payment processors and courier services)
  • Comply with Australian laws or legal obligations
  • Prevent fraud or unlawful activities

We will never sell, rent, or trade your personal information to third parties.

6. Age Verification

We strictly sell tobacco products to individuals aged 18 years or older.

We may request proof of age before dispatch or upon delivery.

Providing false or misleading information may result in order cancellation and account suspension.

7. Cookies and Analytics

Our website uses cookies to enhance your browsing experience.

Cookies help us understand user behavior and improve website performance.

You may disable cookies in your browser settings, though some features of the website may not function properly.

8. Access and Correction of Information

You have the right to request access to the personal information we hold about you and request corrections if needed.

To make a request, please contact us using the details below.

9. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

When no longer needed, your information will be securely deleted or anonymised.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us:

Email: info@aucheapsmokesonline.com

We aim to respond to all privacy-related enquiries within 7 business days.